Policies and terms
Our policies
The small print, written plainly. Please have a read before you buy, and email us if anything isn't clear.
- 14-day refundFull refund within 14 days if your child hasn't started the course.
- One child per purchaseSiblings can share a guardian's email for tests, using their own names.
Read the full policies
Refund PolicyWhen you can get your money back, and how to ask.Open PDF ↗
Platform Access PolicyWhat's included, how the tests work and how long access lasts.Open PDF ↗
Account Usage PolicyOne child per purchase, signing in to tests, keeping your account safe.Open PDF ↗
Coupon Terms and ConditionsHow discount codes work, including READY5 and READY10.Open PDF ↗
Educational DisclaimerWhat our courses are for, and what they can't promise.Open PDF ↗
Intellectual Property PolicyUsing our videos, worksheets and tests.Open PDF ↗
Privacy noticeWhat we collect about you and your child, why, how long we keep it, and your rights.
Read the privacy notice
For refunds, questions about your account, or anything in these policies.
Post
Steps 2 Success Education
61 Bridge Street, Kington
HR5 3DJ, United Kingdom
Steps 2 Success Education is a trading name of André Fabrice Georges, a sole trader in Western Australia.